Are you selling real property or finishing tenancy?
 In this situation you are entitled to a refund of the premium for the period of unused insurance coverage.

Send us:

• Request for reimbursement of premium

Remember to sign the application and to provide the number of the policy concerned.

Have you lost your policy document or not received a renewed policy, which should have been sent by post? You can get a duplicate document at any time.

Send us:

• Application for a duplicate policy

Remember to sign the application by hand.

Important: If you are in a hurry, we can send the document by e-mail to the e-mail address indicated when concluding the policy. If it was not provided, you can add it during a telephone conversation with our consultant or include it in your application.

Do you want to establish an assignment on the policy, e.g. in connection with a mortgage?

• Let us know as soon as possible.
• Send us a notice of transfer of rights under the policy.
• In such a case, the rights arising from your policy will be transferred to the bank.
• The assignment may only concern real estate insurance

Notification of the assignment can be made on the basis of:

• an assignment agreement concluded and signed by you with the Assignee (bank),
  
• a written statement of assignment with the number of the policy 
• IMPORTANT: If several Insured persons are named in the policy, the consent of each of them to the assignment is required. Confirmation of acceptance of the assignment is indicated only on the original (or if lost on a duplicate) policy.

Do you want to change data on your policy? Do you want to agree to be contacted by Allianz and enjoy fast and convenient online communication?

See how to do this.

We have sent you a proposal to renew your policy for the subsequent period, but you do not want to continue the contract.

You do not have to give notice of termination in writing in order to cancel your insurance. The apartment insurance contract will expire at the end of the insurance period for which it was concluded.

You do not have to send us a notice.

If you do not want to continue with the insurance in the next period, it is enough that you do not pay for a renewal. If you do not pay the premium, the offer to continue the insurance will expire after 30 days..

• Policy assignment has expired as a result of you paying off a mortgage. In this situation, it is important to let us know. This will make you the only person entitled to compensation in case of a loss.

  IMPORTANT: Repayment of a loan does not constitute the basis for termination of the insurance policy and does not result in an amendment to the insurance agreement.

Send us a document from the bank confirming repayment of the loan (release of the assignment on your 

The policy shows an incorrect or misspelled address of the place of insurance

In this situation, inform us by sending us a letter and in case of a minor mistake, e.g. a "typo", report it by phone.

IMPORTANT: A change is possible if an incorrect address of the place of insurance was entered at the time of insurance, but the technical data (year of construction, surface area, etc.) are consistent with the real property.

In case of selling the property and the resulting need to change the address of the place of insurance to a new one, the only solution is to terminate the current policy and conclude a new one. In case of a sale, you cannot change the place of insurance in an existing policy.

What to do:

In case of a minor error (typo):

call the helpline at 224 224 224 (during the conversation you will also be able to update your address for correspondence or e-mail address)

In case of a more serious error:

prepare a letter of change of address of the place of insurance containing your handwritten signature and the number of the policy concerned.

forward the letter to your agent or to any Allianz facility (with acknowledgement of receipt)

A letter with information about the right/new address of the place of insurance including:

• handwritten signature of a person authorised to represent the company,
• number of the policy concerned,
• information about burglary protection in the new location if your company's insurance covers burglary.

IMPORTANT: You cannot change the place of insurance if the policy covers property insurance. In this case, the current insurance contract must be terminated and a new one concluded.

• You are selling your property and you find out that the new owner is interested in continuing the insurance contract protecting the property. In such a situation it is possible to assign rights from the insurance contract to a new person if the rights from the insurance contract have not been assigned to a bank.

Send us:

• a letter with information about the transfer of rights from the insurance contract to the new owner of the property containing:
• signatures of the current and new policy holder,
• standard personal data of each party, i.e. first name, last name, PESEL and residential addresses,
• a statement that the new owner accepts the terms of the contract, i.e.: “I have read and accept the General Terms and Conditions of Insurance (insurance policy name/insurance T&Cs name)."

The letter of transfer of rights from the insurance contract to the new owner can be written separately by each party:

• the current owner should express in the letter their wish to transfer the rights and obligations under the insurance contract to the new owner of the property,
• the new owner should agree to take over the policy from the current owner with a note that they accept the terms of the agreement.

An annex confirming the change will be sent to the new policyholder by post to the indicated address for correspondence.